VIRTUAL ASSISTANT
FAQ
-Why do I need an authorization ?
Smart Choice Corp is a Discount Health Plan and our patients have the option to cancel at any time, it is very important to request an authorization every time because it is the only way to confirm if the patient is eligible at the time of the service.
-Do I need to submit a claim?
No, Smart Choice Corp does not process claims.
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List of questions
How can I send a referral ?
You can send a referral via fax: (305) 269-2051 or by email: cservice@smartchoice.com
I don’t have my card how can I get a new one ?
You can print your new cards by signing up to our website manager your account
Does this health plan provide a 1095 form for taxes ?
Smart Choice Corp does not provide a 1095 form for tax purposes
What our my copays for general doctors and specialist ?
Yes you can change your payment date, if you would like to change your payment date please call us at (800) 636-0040 for further assistance
When are my panel benefits available ?
You have different preventive panels during the year which have a waiting time depending on the panel that is, in this link you can find reference on their panels
At what time is the Customer Service Department open
Customer Service Department is open Monday to Friday 9:00 am To 6:00 pm and Saturday 9:00 am to 1:00 pm for more information about our schedule click here
Where can I find an urgent care in network with Smart Choice Corp in case of an emergency ?
At what time does the Authorization Dept open ?
We are open Monday thru Friday 8am-6pm and Saturday 9:00 am - 1:00 pm.
What is the reimbursement timeline ?
Our reimbursement timelines to our providers is expedited monthly, we strive for the 20th day of the month.